1x Lite FAQ — All Your Questions Answered

You must be at least 18 years old to open an account at 1x Lite. Minors are not permitted to register, and any account found to belong to an underage user will be closed.

No. Only one account can be registered per mobile number. If multiple accounts are found, all accounts and their balances may be permanently forfeited.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes just 2–3 minutes.

KYC (Know Your Customer) is an identity verification process. You may be required to submit a copy of your NID or passport, typically for large withdrawals or as a security precaution.

Too many incorrect password attempts may temporarily lock your account. Wait a while and try again. If the issue persists, At the Help Center Contact us.

Changing your registered mobile number is restricted for security reasons. A name change may require KYC verification. For more details, At the Help Center Contact us.

Deposits are currently supported via Mobile Pay, Nagad, and Rocket. Financial Transactions Find detailed payment instructions on the page.

The minimum deposit amount varies by payment method, but generally starts from ৳200. For the latest information, please Transactions Page View.

Deposits are usually processed instantly. However, network delays may cause it to take up to 5–15 minutes. If it's been more than 15 minutes, At the Help Center let us know.

If a transaction fails, the money is automatically returned to your mobile banking account. This may take 1–24 hours. If you don't receive the refund, contact us right away.

1x Lite does not charge any deposit fees. However, your mobile banking operator (Mobile Pay/Nagad) may apply their standard transaction charges.

Daily deposit limits vary by payment method and account level. For more details, Transactions Page View or ask support.

In that case, quickly At the Help Center Contact us and send a screenshot of the transaction. Our team will verify it manually and resolve the issue.

Withdrawal requests are typically processed within 15–30 minutes. During peak hours, it may take up to 24 hours. Delays may occur if KYC verification is incomplete.

The minimum withdrawal amount is generally ৳300. This may vary depending on the payment method. For the latest information, Transactions Page View.

Yes, but the bonus turnover requirement must be met first. Each bonus has its own wagering conditions. Once fulfilled, your winnings can be withdrawn directly.

Cancelling a withdrawal already being processed may not be possible. Act quickly and At the Help Center Contact us. The request must be cancelled before processing begins.

with your transaction ID and screenshot At the Help Center Contact us. Our team is active 24 hours a day and will investigate and resolve your issue promptly.

1x Lite generally does not charge withdrawal fees. However, your mobile banking operator's own charges may apply. For details, On the transactions page Learn more.

A welcome bonus is automatically added after your first deposit on a new account. In some cases, a promo code may be required. on the Voucher Page View all current offers.

A turnover requirement means you must wager a set multiple of your bonus amount. For example, a 5x turnover on a ৳100 bonus requires ৳500 in bets. Each bonus has its own terms.

on the Voucher Page You'll find the latest codes there. Enter the code in the designated field during deposit and the bonus will be applied automatically. Expired codes will not work.

Yes, reload bonuses and special offers are available for regular players. Every day Log In by Voucher Page Check now.

Yes, if the turnover requirement is not met within the specified time, the bonus balance will be forfeited. Keep track of the deadline after receiving a bonus.

Cashback is a partial refund of losses over a set period, typically paid out on a weekly or monthly basis. Current cashback offers on the Voucher Page View.

You can bet on cricket, football, tennis, hockey, badminton, and more — across both international and local tournaments. On the match odds page View all events.

Live betting means placing bets in real time while a match is in progress. Odds change continuously, so quick decisions are key. On the match odds page Find live events.

Choose from thousands of games including Live Casino, slots, roulette, blackjack, and baccarat. on the Games page View the full list of games.

Confirmed bets generally cannot be cancelled. However, some events offer a cashout option that lets you settle your bet before the match ends.

Yes. If a match is fully cancelled, the full stake is refunded to your balance. This is typically processed within 24 hours.

New games and features are added regularly. To see the latest additions, New Games Page visit us.

Minimum bet amounts vary by sport and market. Generally, bets can be placed from ৳10. The limits for a specific game are shown on that game's page.

Download Page Download the APK file directly from there. Separate links are available for Android and iOS. Do not look on the Play Store or App Store — download directly from the site.

Check your internet connection. Clear your browser cache. Try a different browser or device. If the issue persists, At the Help Center let us know.

Go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". Then tap the APK file to install. Detailed guide On the Download Page available.

Use a fast internet connection (4G or WiFi). Clear your browser cache and cookies. If you have the app, make sure it's up to date. If the issue persists, Support let us know.

Go to your phone's settings and enable notification permissions for the 1x Lite app. Exclude the app from battery optimization. If the problem continues, try reinstalling the app.

The latest versions of Chrome, Firefox, and Safari deliver the best performance. Avoid outdated browsers and keep them regularly updated.

Download Page Download the latest APK from and install it over your existing app. Your previous data will not be lost.